I shared this post recently on The SheyB site. But I wanted to share it will all of you.
I have been extremely fortunate to have sucess at what I love doing, making jewelry out of vintage finds.
One thing that I really pride myself in, is having a customer friendly shop.
I want to give you a few ideas on some things that I do in my Etsy shop for all my customers.
-respond to questions in a timely manner
I don’t know about you, but I hate it when I find something really cool online & have a question for the seller & the seller responds 5 days later or not at all.
I have my email on my blackberry & get a notification every time I get an email from a potential customer.
I answer it as fast as I can.
-let your customer know that you got their order
I am sometimes nervous about spending $$ online. When I make a purchase, I want to know that the seller got my money.
I send out a quick thank you for your purchase email to my buyers, letting them know when their necklace will be shipped.
-enclose a hand written thank you note
Gone are the days of writing letters.
I truly appreciate every sale I get.
So I always enclose a small hand written note, just to say thank you.
I hope that you find this information helpful & can take a few tips to use in your own shop.
Visit my Etsy shop here.
Follow KraftyKash on Facebook here.
Feel free to email me with any question at firstname.lastname@example.org